CHILDREN & ADULTS
Client-Centred Healthcare Group Ltd is a regulated health and social care provider delivering domiciliary care, supported living, and community-based support services under the following regulated activities:
- Personal Care
- Treatment of Disease, Disorder or Injury (TDDI)
We provide care and treatment to children and adults from birth (0+) who are vulnerable due to physical disability, learning disability, autism, mental ill-health, sensory impairment, dementia, or long-term and complex health conditions.
Our services are primarily delivered in service users’ own homes and, where assessed as appropriate and in the individual’s best interests, within supported living environments. All admissions to supported living follow a comprehensive, person-centred assessment and are agreed in partnership with families, commissioners, and relevant professionals.
We provide safe, holistic, and developmentally appropriate support to children and young people with:
- – Physical disabilities
- – Learning disabilities and autism
- – Emotional and mental health needs
- – Neurological and complex health conditions
Services are delivered within family homes, community settings, and supported environments and aim to safeguard children, support development, strengthen families, and deliver age-appropriate care.
We work closely with parents, carers, education providers, health professionals, social workers, and local authorities to ensure care is coordinated, outcome-focused, and fully compliant with safeguarding legislation.
We provide personalised, outcomes-focused support to adults with:
- – Physical disabilities
- – Learning disabilities and autism
- – Dementia and age-related conditions
- – Mental health needs
- – Sensory impairments
- – Long-term and complex health conditions
Support is designed to promote independence, choice, safety, and wellbeing.
To deliver safe, effective, responsive, and compassionate care that enables people of all ages to live fulfilling lives and achieve the best possible outcomes.
Our practice is underpinned by evidence-based care, professional accountability, strong governance, and continuous improvement.
Our Aim
To deliver high-quality, person-centred care and treatment that promotes dignity, choice, and independence for children, young people, and adults.
Our Objectives
1. Improve quality of life by supporting physical health, mental wellbeing, emotional stability, and social inclusion.
2. Deliver flexible and inclusive care that respects individual rights, privacy, dignity, equality, and human rights.
3. Respect diversity and identity by providing culturally sensitive care that reflects personal values, beliefs, and backgrounds.
4. Provide age-appropriate care across the lifespan delivered by trained, competent, and safeguarded staff.
5. Promote safety and risk management through robust safeguarding, infection prevention, medicines management, and governance systems.
6. Employ skilled and compassionate staff who are appropriately recruited, DBS-checked, trained, supervised, and supported.
7. Match staff appropriately to service users based on skills, communication needs, and compatibility, with flexibility to make changes.
8. Deliver effective mental health support through early intervention, recovery-focused approaches, and partnership working.
9. Work in partnership with families, commissioners, local authorities, the NHS, and other professionals.
10. Ensure accountable service delivery through ethical management, efficient use of resources, and value for money.
11. Embed continuous quality improvement through audits, feedback, incident learning, and CQC compliance.
12. Involve service users and families in care planning, reviews, and service development.
13. Maintain clear complaints and feedback processes that are accessible, transparent, and responsive.
